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 Customer Service
Thanks for shopping with us at upriverhome.com! The following customer service information should answer most of your questions. If you need further assistance, please call us or send us an e-mail.

Gift Wrapping

Gift wrapping is available on many items and will be indicated so on the product detail page. Our gift-wrap is simple and elegant recycled kraft boxes with twine or raffia ribbon. A total of $7.95 will be added for this service. A complimentary gift note may be added at your request.

Availability of Merchandise and Back-orders

We do our best to ensure that items listed for sale on our site are available for quick shipment. However, there are situations when items are no longer in stock or are on back-order. Back-ordered or out of stock items can take 1-4 weeks for delivery to us. We will do our best to give you accurate estimated ship times on these items. If you place an order and an item is out of stock or back-ordered, we will contact you promptly.

Damages

We thoroughly examine all items prior to shipping. If you receive an item that is damaged, please contact us within 48 hours of receipt. If you will not be able to check the merchandise within 48 hours, please arrange for someone to inspect your order for you. Tracking information from UPS or USPS will be used to determine delivery date. Unfortunately, we will not be able to process your claim if 48 hours have passed from time of delivery. We will either issue a replacement, or if there is no replacement, you will have the option to receive a refund to the credit card used or a store credit. Please retain box(es) and packing material as this may be required to file a claim. A photo of the damage may be required as well. We might ask that the damaged merchandise be returned, so please do not dispose of it before speaking to us. If we ask that the damaged merchandise be returned, we will issue a call-tag from the shipper. Please pack items thoroughly for return shipping.

Returns

We want you to be happy with your purchase from Upriver Home. Merchandise purchased from upriverhome.com may be returned for store credit within 30 days of purchase. Sale items may not be returned. Returned merchandise must be in its original condition, in its original packaging (where applicable), and must be accompanied by a copy of the original receipt. We may refuse returns if the items are not in their original condition and packaging. Shipping charges will not be credited. We will inspect items upon return to ensure these requirements.

Returns must be authorized in advance by phone or email. Please call (800) 510-3695 or email customercare@upriverhome.com. Failure to obtain prior authorization for returns will delay processing.

Returns must be properly packed and sent via UPS, USPS, or FedEx at customer's expense. Please be sure to insure return packages for their full value and retain tracking information. Upriver Home cannot assume responsibility for return packages not received.

Store Credit

Store credit for online purchase is valid for 18 months after date of issue. Store credit may not be transferred to any individual or entity. To use a store credit, you must call us to place the new order. Please have your order ready prior to calling.

Refunds

Refunds are not issued except in the case of defective or damaged merchandise that we are unable to replace. Qualifying refunds will be made to the original credit card only and only within 30 days of purchase.

Special Orders

Special order items may not be canceled and are not returnable, either for credit or refund. Special order items are clearly noted as such. You may be required to sign a document stating that you understand and agree to these terms.

Prices

Prices are subject to change without notice. If a product is listed at an incorrect price, Upriver Home reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Taxes

Upriver Home is required to collect sales tax for orders shipping to all locations in the states of New York and Pennsylvania. Applicable sales tax will be added at check out.

Merchandise and shipping costs are taxed in both states. Customers are responsible for all sales taxes and other taxes on merchandise shipped to other states.

Email Opt-In

If you would like to receive occasional special offers, newsletters, and other important communications from us, you may sign up for our email list by following the link at the top of each page. If you make a purchase with us, we will automatically add you to our email list. In order for our emails to reach you and not go directly to your junk-mail, please add info@upriverhome.com to your address book. If you decide you no longer want to receive these communications from us, you may opt-out directly from the opt-out link on the email and/or by sending an email to customercare@upriverhome.com.

User Requirements

In placing an order, you warrant that you are over 18 years of age. If you are under 18, you may order from upriverhome.com only under the express supervision of a parent or legal guardian. Furthermore, by using this site you warrant that you are providing upriverhome.com with accurate, true, and complete information and that you have the authority to place an order.

Notification of Right to Changes in Policies

Upriver Home reserves the right to modify, alter or delete any of the information contained on this page at any time, for any reason. Please check back frequently to review this information.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UPRIVERHOME.COM DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE.TO THE FULLEST EXTENT PERMISSIBLE BY LAW, UPRIVERHOME.COM DISCLAIMS ALL WARRANTIES WITH RESPECT TO UPRIVERHOME.COM, THE INFORMATION AND SERVICES PROVIDED ON THIS SITE AND THE MERCHANDISE OFFERED AND SOLD AT THIS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, AVAILABILITY, OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS SITE.UPRIVERHOME.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM THIS SITE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UPRIVERHOME.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
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